Property Management Virtual Assistant
Each Virtual Assistant (Philippines or Mexico) is pre-screened, trained, and hired by us. Training includes a minimum of two weeks of classroom and live on-the-job experience in YOUR software performing tasks typically performed by property management companies.
Property Management Tech
We can provide you with a property management support team that can hit the ground running. They are already trained in your PM software, and can respond to inquiries, manage online rental payments, and handle accounting and financial reporting.
Communicating for You
Whether it’s responding to a tenant’s maintenance request or handling an inquiry from an owner, our team of virtual assistants will help you communicate responsively on your behalf. We ensure you remain available and accessible 24 hours a day and 7 days a week.
Managing for Managers
Property managers are busy. Leave them to nurture relationships with your owners and tenants while we take care of the day-to-day details involved in the leasing, management, and maintenance of your rental property portfolio.
Bookkeeping
Our team of virtual assistants and remote workers is trained in property management accounting. We can handle invoicing, rent collection, and the generation of any accounting statements or financial reports.
Administration
Tracking lease agreements, preparing for renewals, filing documents in their property digital files, and taking care of the scheduling of showings are only a few of the administrative functions our team does well.
Sales & Marketing
Whether it’s listing homes for rent or answering questions from prospective tenants, our virtual assistants can help you rent your property faster by sharing all of its best features with your local tenant pool.
Frequently Asked Questions
about Property Management Virtual Assistants
with yesVIRTUAL
What does a property management virtual assistant do?
A property management virtual assistant is trained to take the administrative and communication burden off your plate as a property management professional. Whether it’s scheduling showings, responding to tenant questions, or providing lease renewal paperwork, your VA will take care of the tasks that you just don’t have time to do. Count on the yesVIRTUAL assistants for help with leasing, correspondence, accounting, and maintenance. Your team is here to coordinate, respond, and document.
How can a VA help my property management business grow?
There’s not a lot of time to work on growing your business when you’re so busy managing that business. Our property management VAs will leave you more time to focus on relationships and business growth. We’ll also pitch in and lend you a hand with sales materials, marketing emails, and any kind of support that might be needed as you work on attracting new clients to your growing business.
Can a VA be the point person for emergency maintenance calls?
Yes. Property managers don’t have to worry about those late night phone calls because we’re the first point of contact for tenants who need to report a leak. Our VAs will dispatch the appropriate vendors and make sure you get a complete report of what’s going on and what has been done.
I manage properties in multiple states. Can a VA still help?
Yes. We can provide you with virtual assistants who understand the requirements of any state you happen to be working in, and they can provide administrative support across state lines.
Can your VAs work inside my existing property management software?
Yes! Our VAs are experienced with Buildium, AppFolio, Propertyware, Rentvine, and other major platforms. We can handle tenant communications, maintenance coordination, and leasing updates directly within your system.
Can I have a VA for both leasing and maintenance tasks?
Absolutely! You can either hire one multi-skilled assistant or separate VAs specializing in leasing coordination, maintenance dispatch, or accounting—depending on your portfolio size.
Can my VA handle weekend or after-hours emergencies?
Yes. We provide 24/7 coverage options for maintenance emergencies, so you and your property managers can rest easy knowing tenant issues are being handled right away.
How do I communicate with my virtual assistant?
You can connect through Slack, Microsoft Teams, Zoom, or your preferred system. We’ll help set up daily check-ins, reporting structures, and clear communication channels to ensure smooth collaboration.
Do I need to provide training?
How much does a property management VA cost?
Property management virtual assistants cost as little as $9 or $1,500 per month. We have a simple pricing chart that meets your needs and conforms to your budget. We have a number of service options available, all with their own pricing structure. We also provide 24-hour support, enabling our VAs to take on any emergency calls that come in. Check out our pricing page, take advantage of bundled rates, and talk to us about any specifics that will help us provide an appropriate quote for your business.
How are property management virtual assistants trained?
We pre-screen our VAs for the ability to do the work that’s required, learn the nuances of the property management industry, and communicate effectively with tenants, property managers, owners, and vendors. All of the VAs at yesVIRTUAL attend a two-week training session of classroom learning and they get live, on-the-job training with whatever software systems they’ll need to work for you.
Will you keep my information secure?
We utilize secure, convenient systems and technology that will keep your private data safe and your financial details secure. Whether we’re doing your bookkeeping, collecting your rent, or helping you pay maintenance vendors, you can trust our transparency and our technology.
How quickly can I get started with a construction virtual assistant?
It’s easier than you think to get started! Contact the yesVIRTUAL team today and we can get you set up almost immediately.
Can a VA help with tenant screening or application processing?
Yes. Your VA can process applications, verify employment, check references, and prepare lease agreements—always following your company’s policies and compliance standards.
How do you ensure my tenants receive professional communication?
Our VAs undergo customer service and communication training, ensuring they follow your tone, scripts, and standards. We can even customize response templates for consistency and brand voice.
Where are your virtual assistants located?
Our team members are based in the Philippines and Mexico and undergo a rigorous selection and training process through yesVIRTUAL University to ensure they meet U.S. business standards for communication, reliability, and professionalism.
What is the onboarding process like?
What makes yesVIRTUAL different from other VA providers?
We don’t just assign assistants—we partner with you. yesVIRTUAL offers personalized onboarding, dedicated account managers, quality monitoring, and ongoing skill development to ensure long-term success.
Let’s Talk About How We Can Help!
Our team is ready to help with:
- Virtual Assistants
- Employer of Record
- 24/7 Call Center Services
…and much more!
yesVIRTUAL, an HQ Virtual U, LLC Company, Copyright 2023 All Rights Reserved
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