Our English-speaking or bi-lingual Virtual Assistants can handle most administrative tasks on either a full-time or as needed (part-time) basis. They can work directly with your property management software (including Propertyware®, Appfolio®, Buildium®, and RentManager®). These tasks include:

Full-Time Assistants

We Pre-Screen AND Hire — No HR Responsibilities for you!

They Work in a Professional Data Center Environment

We Train Them on Your Software, Typical PM Tasks and Interfacing with US Residents

You Train and Mold to Fit Your Needs

Taking After Hours Messages

Opening Work Orders

Verifying Call is an Emergency (Triage)

Handling Maintenance Emergencies:

Plumbing, Electrical, HVAC

Appliances, Roof Leaks, Lockouts,

Windows/Doors, Home Warranty, etc.

Taking Tenant Maintenance Calls

Screening/Troubleshooting Issues with Tenants

Creating Work Orders

Creating/Posting Invoices

Dispatching Vendors

Following Up on Work Performed

Answering Tenant Work Status Questions

Updating Maintenance Staff

Posting Rent Payments

Creating Management Agreements

New Owner Account Set Up

Marketing

HOA Violations

3/4/5/7 Day Notices

Section 8

Late Fees

Running Credit Reports

Sending Welcome Letters

Contacting Current/Former Landlords

Contacting Current/Former Employers

Maintaining Status-at-a-Glance Spreadsheet

Maintaining Database of Prospect Documents

Providing Easy to Read Tenant Scoresheet

Sending Adverse Action or Approval Letters