Our English-speaking or bi-lingual Virtual Assistants can handle most administrative tasks on either and as needed basis or full-time. They can work directly with your property management software (including Propertyware®, Appfolio®, Buildium®, and RentManager®). These tasks include:
Admin Tasks
Posting Rent Payments
Creating Management Agreements
New Owner Account Set Up
Marketing
HOA Violations
3/4/5/7 Day Notices
Section 8
Late Fees
Sending Owner Welcome Emails
Processing Management Fees
Posting Vendor Invoices
Creating Lease Agreements
Liability Insurance Audit
Vendor Workman's Comp Audit
Craigslist Postings
After Dark
Maintenance
Taking After Hours Messages
Opening Work Orders
Verifying Call is an Emergency (Triage)
Handling Maintenance Emergencies:
Plumbing, Electrical, HVAC
Appliances, Roof Leaks, Lockouts,
Windows/Doors, Home Warranty, etc.
Taking Tenant Maintenance Calls
Screening/Troubleshooting Issues with Tenants
Creating Work Orders
Creating/Posting Invoices
Dispatching Vendors
Following Up on Work Performed
Answering Tenant Work Status Questions
Updating Maintenance Staff
Main Line Answering
Tenant Screening
Giving Location/Hours
Giving Tenant Rent Balances
Giving Lease Expiration Dates
Checking For Open Work Orders
Helping With Paying Online
Checking Vendor Status
Transfering Management Prospects
Taking Messages for Staff
Running Credit Reports
Sending Welcome Letters
Contacting Current/Former Landlords
Contacting Current/Former Employers
Maintaining Status-at-a-Glance Spreadsheet
Maintaining Database of Prospect Documents
Providing Easy to Read Tenant Scoresheet
Sending Adverse Action or Approval Letters
Full-Time Assistants
We Pre-Screen AND Hire — No HR Responsibilities for you!
They Work in a Professional Data Center Environment
We Train Them on Your Software, Typical PM Tasks and Interfacing with US Residents
