Our English-speaking or bi-lingual Virtual Assistants can handle most administrative tasks on either a full-time or as needed (part-time) basis. They can work directly with your property management software (including Propertyware®, Appfolio®, Buildium®, and RentManager®). These tasks include:

QuickStart Virtual Assistant Training

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Full-time assistants

In both Models, we pre-screen, hire and formally train them on our industry, how to interface with U.S. residents  and YOUR PM software. We’ll present multiple candidates to you, and you select the one who fits.

We’ll also handle all HR responsibilities, including weekly payroll. This ensures that YOUR Virtual Assistant will be engaged in compliance with local and national employment and taxation laws.

Model 1

We handle all IT issues
We ensure that your Virtual Assistant is present and fully functional each day
He/she is assigned an experienced supervisor
You mold them to fit your individual needs
This model has zero upfront cost and a flat, monthly fee

Model 2

You manage your Virtual Assistant’s day-to-day work
You mold them to fit your individual needs
This model has an upfront hiring and training cost but a lower hourly rate than Model 1

Task based services:

After Dark

Maintenance

Taking After Hours Messages
Opening Work Orders
Verifying Call is an Emergency (Triage)
Handling Maintenance Emergencies:
Plumbing, Electrical, HVAC
Appliances, Roof Leaks, Lockouts,
Windows/Doors, Home Warranty, etc.
Taking Tenant Maintenance Calls
Screening/Troubleshooting Issues with Tenants
Creating Work Orders
Creating/Posting Invoices
Dispatching Vendors
Following Up on Work Performed
Answering Tenant Work Status Questions
Updating Maintenance Staff

Admin Tasks

Tenant Screening

Posting Rent Payments
Creating Management Agreements
New Owner Account Set Up
Marketing
HOA Violations
3/4/5/7 Day Notices
Section 8
Late Fees
Running Credit Reports
Sending Welcome Letters
Contacting Current/Former Landlords
Contacting Current/Former Employers
Maintaining Status-at-a-Glance Spreadsheet
Maintaining Database of Prospect Documents
Providing Easy to Read Tenant Scoresheet
Sending Adverse Action or Approval Letters