Our English-speaking or bi-lingual Virtual Assistants can handle most administrative tasks on either a full-time or as needed (part-time) basis. They can work directly with your property management software (including Propertyware®, Appfolio®, Buildium®, and RentManager®). These tasks include:

Full-Time Assistants

Part-Time Assistants

We Pre-Screen AND Hire — No HR Responsibilities for you!
They Work in a Professional Data Center Environment
We Train Them on Your Software, Typical PM Tasks and Interfacing with US Residents
You Train and Mold to Fit Your Needs


Taking After Hours Messages
Opening Work Orders
Verifying Call is an Emergency (Triage)
Handling Maintenance Emergencies:
Plumbing, Electrical, HVAC
Appliances, Roof Leaks, Lockouts,
Windows/Doors, Home Warranty, etc.
Taking Tenant Maintenance Calls
Screening/Troubleshooting Issues with Tenants
Creating Work Orders
Creating/Posting Invoices
Dispatching Vendors
Following Up on Work Performed
Answering Tenant Work Status Questions
Updating Maintenance Staff

Admin Tasks

Tenant Screening

Posting Rent Payments
Creating Management Agreements
New Owner Account Set Up
HOA Violations
3/4/5/7 Day Notices
Section 8
Late Fees
Running Credit Reports
Sending Welcome Letters
Contacting Current/Former Landlords
Contacting Current/Former Employers
Maintaining Status-at-a-Glance Spreadsheet
Maintaining Database of Prospect Documents
Providing Easy to Read Tenant Scoresheet
Sending Adverse Action or Approval Letters