Meet the yesVIRTUAL team

Mike Sargent — Owner

Mike was a senior executive at Inter-Tel, Inc., a major public telecommunications company based in the Phoenix area. During his 15 year tenure at Inter-Tel, Mike used his technical background as a software design engineer and developed his financial acumen through years of boardroom experience. Mike’s final years with the company were spent launching Inter-Tel’s latest technology, voice over the internet (VoIP), to its worldwide customers.

In 2002, Mike left Inter-Tel to focus on his own Real Estate investing. He has owned either personally or in partnerships more than 30 investment properties, both residential and commercial. During this time, he was an executive with a local real estate company dedicated to real estate investing and portfolio planning. During Mike’s tenure with this company, it grew to 2000 homes under management, making it the largest such company in Arizona.

Mike currently owns HomeQwik ( a property management company and NARPM member in the Phoenix area, which he founded in July, 2008.

Noel Pulanco — Co-Owner

Noel began his real estate career as a leasing agent, closing 4 leases his 1st week on the job. Since 2006, he has personally leased over 600 homes, signed up over 1000 new owners for management, and has sold over $500 million in real estate almost exclusively to, and for the benefit of, investors. As the original employee, and now Broker for HomeQwik, Noel has not only assisted in the creation and management of the company, but also in the processes that makes HomeQwik one of the top property management companies in the Phoenix area. Noel also has personal experience as a real estate investor, and has a true passion for helping others realize their investment dreams. He continues to work on building his own real estate portfolio, and is shopping for buyers in our market every single day.

Noel is happily married with 2 children, and lives in Phoenix’s North Valley. He enjoys snowboarding, loves to play golf, and has volunteered as a little league football coach for the past 6 years.

Jim Hughes — IT Manager

Jim spent 20 years as the Director of Computer Services at Phoenix College during the time period when the world transitioned from mainframes to personal computers. During this time, Jim was responsible for all technology to support a campus with an enrollment of 15,000 students. Jim also owned his own computer cabling company. He has been building and perfecting network infrastructure for over 37 years.

Jim makes sure the call center “hums,” an important role when you consider that our call center and home-office-based virtual assistants have to be “on duty and functional” 100% of the time.

Jim spends a lot of time mountain biking and playing racquetball. He tries to take advantage of the warm Arizona winters by spending as much time outside as possible. He also likes to collect classic cars (well, old cars anyway).

GK Pavillar — General Manager yesVIRTUAL Philippines

Gk has a Bachelor of Science in Business Administration degree in Marketing from the University of St. La Salle - Bacolod. She started working as a customer service representative in the BPO industry. Within a year, she was promoted to Junior Executive who handled various complaints from US clients. After more than 3 years, she joined a team that handled Financial Services for an Australian client in one of the biggest BPOs in the Philippines. After more than 6 years of work experience in the BPO industry, she has learned how to make your clients happy and secure.

Gk joined the YesVirtual team in 2014 and she was promoted to Supervisor within a year of service. After 3 years, she became the General Manager of YesVirtual. GK is in charge of all Virtual Assistants operations in the Philippines and Mexico. She is responsible for maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

Gk’s strong work ethic and leadership skills are her key to keeping clients and employees successful.

The four of them (Mike, Noel, Jim, and Gk) bring the depth of experience necessary to create a top- 
notch service organization — yesVIRTUAL