Virtual Maintenance Coordination

Our Virtual Assistants (VAs) can assist in handling Maintenance! They can work directly with your property management software (including Propertyware ®, Appfolio® and Buildium®). These tasks include:

• Trouble Shooting - Our VAs will take inbound calls or emails and contact tenants with troubleshooting advice. We can solve many minor issues without sending out a vendor.
• Opening/Closing Work Orders – When necessary, we can open a new work order for you, contact your vendor, and coordinate the schedule for repairs with tenants.
• Vendor Invoicing - We’ll process the invoices, upload pictures, and confirm that the work is completed.
• Feedback? We’ll help you boost your online reviews by sending out customer satisfaction surveys every time a job is completed...you can then use these online, and show off your excellent service!